Refund policy

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We want you to love your fragrance. Because perfume is a personal-care product, our return policy is designed to protect the safety and hygiene of every customer while still being fair. Please read it carefully.

14-day return window — sealed items only

We accept returns of items that are unopened, unused, and in their original factory-sealed packaging, when requested within 14 days of delivery. For health and hygiene reasons, we cannot accept returns of any fragrance that has been opened, used, or had its seal broken — these are considered final sale.

How to start a return

Email info@arangefragancia.com within 14 days of delivery with your order number and the item(s) you’d like to return. We’ll review your request and, if it qualifies, send you a return authorization and the return address. Please do not send items back without contacting us first — returns received without authorization may not be processed.

Return shipping

Unless the return is the result of our error or a defective/damaged item, the customer is responsible for return shipping costs. We recommend using a trackable ground service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we’ll email you to confirm. If approved, your refund will be issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. If you paid with Shop Pay Installments or Klarna, your refund will be handled according to that provider’s terms.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 48 hours of delivery at info@arangefragancia.com with your order number and photos. We’ll arrange a replacement or a full refund at no cost to you, including return shipping where needed.

Exchanges

The fastest way to get a different item is to return the eligible (sealed) product for a refund and place a new order.

Non-returnable items

  • Any fragrance that has been opened, used, or unsealed.
  • Items returned more than 14 days after delivery.
  • Gift cards.
  • Items marked as final sale or clearance, unless they arrived damaged or defective.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible. We’ll do our best to accommodate you, but once an order has been dispatched it cannot be cancelled and is subject to this return policy.

Questions

Email us at info@arangefragancia.com.

Arange Fragancia — Miami, Florida, United States.